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How to Schedule Orders & Subscribe to Your Favorite Products

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Why Subscribe?

Glad you asked. There are a number of benefits.

  • You’ll save 15% off every order
  • You’ll never run out of your favorite CBD products
  • You’ll rack up rewards and further savings before you know it
  • The more rewards you earn, the more perks you’ll receive

How Autoship Works

Here’s how the autoship program works in brief. You’ll also find more information in the remaining sections.

  • On an eligible product, you’ll see an option called “Autoship”
  • You’ll be able to select this option to schedule the frequency of your orders
  • And, booyah, you can enjoy the 15% savings on each order
  • All other additional coupons will apply to the first order only

Keeping Up with Your Orders

Here are some general tips for keeping up with your subscriptions. Below, we provide further details on editing, pausing, resuming, and deleting orders. As you’re making changes to your subscriptions, your edits will automatically save.

  • Login to your account
  • View the tabs on the left
  • Click on “Scheduled Orders”
  • Edit your subscriptions — we’ll discuss different ways to do so below

Basic Scheduled Order View with highlight of Scheduled Orders

How to Edit Current Subscriptions

In this section, we’ll discuss how to edit your subscriptions. You can edit an item by clicking the pencil icon or by clicking on the item name.

Basic Scheduled Order with product name highlighted

You can change the occurrence and the frequency of your subscriptions. As you’re making changes to your subscriptions, know that your edits will automatically save.

Basic Scheduled Order View highlighting frequency change

CHANGE THE OCCURRENCE OF YOUR NEXT ORDER

If you would like to change the occurrence of your next order, you can click “change,” shown here. Choose the new day of the month you would like your order to fall on.

Change Next Occurrence Date

You can also see until what date you can change your order.

Basic Scheduled Order View - Change Occurrence

CHANGE THE FREQUENCY OF YOUR ORDER

If you would like to change the frequency of your order in a given month, you can click “change,” shown here. Choose the frequency from the drop-down menu.

Change Frequency - Day of Month - Monthly

CHANGE THE FREQUENCY OF YOUR ORDER BY MONTH

If you would like to change the frequency of your order, you can click “change,” shown here. Choose the frequency and frequency type from the drop-down menu.

Change Frequency - Number of Months

CHANGE THE QUANTITY OF AN ORDER

If you would like to increase or decrease the order quantity of an item, you can also do so.

Basic Scheduled Order View - Change Quantity

How to Add New Subscriptions

Adding new subscriptions is easy! You can add as many products as you’d like. You can do so by selecting a product from the drop-down menu, or by searching for a product. You can also go to the respective product page and select autoship from there.

ADD A NEW PRODUCT VIA DROPDOWN

Using the drop-down, you can scroll through thousands of products available for autoship.

Add Products showing dropdown list

ADD A NEW PRODUCT VIA SEARCH

Using the search function, you can search for specific products you would like to add. Here we began searching for “First & Free.”

Add Products showing search function

After you find and select the item you want, you will see it added to your subscriptions.

New product Added

How to Pause a Subscription

If you’re unsure when you would like your next order to occur, you may also pause your subscription.

Basic Scheduled Order View PAUSABLE

If you would like to resume a subscription, simply click the “Resume Schedule” button.

Basic Scheduled Order View resume

How to Add or Change Your Payment Method

To change or update your payment method, you will select “Payment Methods” from the tabs on the lefthand side of the screen. Then select the icon to the far right for the payment method you want to use for autoship orders or choose the “Add Payment Method” button to add a new credit card and make it the default payment method for your autoship orders.

Show payment methods and how to add to scheduled orders

How to Cancel or Delete an Order

You have the option to cancel or delete a subscription. You can do so by editing the quantity of an item or by selecting the “X” button at the left of the item. Be sure to do so before the “change until” date listed.

Basic Scheduled Order View with quantity and X highlighted

Have a question? Contact us with your name and order number, if applicable, at hello@directcbdonline.com or fill out a contact form.

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