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How to Schedule Orders & Subscribe to Your Favorite Products

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Why Subscribe?

Glad you asked. There are a number of benefits.

  • You’ll save 15% off every order
  • You’ll never run out of your favorite CBD products
  • You’ll rack up rewards before you know it

How it Works

Here’s how the autoship program works in brief. You’ll also find more information in the remaining sections.

  • On an eligible product, you’ll see an option called “Autoship”
  • You’ll be able to select this option to schedule the frequency of your orders
  • And, booyah, you can enjoy the 15% savings on each order. However, all other additional coupons will apply to the first order only

autoship bluebird botanicals

Keeping Up with Your Orders

Here are some general tips for keeping up with your orders. Below, we provide further details on editing, pausing, resuming, and deleting orders.

  • Login to your account
  • View the tabs on the left
  • Click on “Scheduled Orders”
  • Manage and edit your subscriptions and payment details
  • When managing your subscriptions, you also have the option to “pause” orders on your schedule

keeping up with your orders

How to Edit the Schedule of Your Orders

Step 1: Click to Edit Your Order Schedule

Below you will see the “Edit Schedule” button in action. Click the button to see the dropdown with options to change the frequency and your preferred next order date (occurrence).
Screen 1 Edit Schedule

Step 2: Update the Schedule Via the Dropdown

See the dropdown for your options (only the first choice is shown below) and use the box to enter in the next date of your choosing. Click “Update Schedule” to save your changes.
Screen 2 Choose Schedule from Dropdown and Save

How to Add a Product

Step 1: Add the Product

See the box to add a product to the scheduled order. You may also remove a product in a current scheduled order. After finding the product, you can add it by clicking the “Add” link to the left of the product. Repeat this step as necessary until you have all the products you want added.
Screen 3 Add a Product Option then click Add

Step 2: Finalizing the Update to Your Order

Click “Update Order Items” to save the new items to the order. If you would like to add new products to different schedules, you can click the “Create Scheduled Order” button toward the top (next to the pause button and other options).
Screen 4 Update Order Options with New Products

How to Pause an Order

Here you will see the option to “Pause” an order. Paused orders can be changed up to the next due date. After the due date passes, you won’t be able to resume the order. You will need to contact hello@directcbdonline.com. Or, you can just create a new one.
Screen 5 Option to Pause or Delete the Scheduled Order

How to Resume a Paused Order

Below you will see a “Paused” order. You will also have the option to “Resume.”
Screen 6 Showing as Paused option to Resume

How to Delete an Order

Here you will see the option to “Delete” an order. You will need to complete this step prior to a scheduled shipment. If your payment has already been processed for that shipment, contact hello@directcbdonline.com.
Screen 5 Option to Delete the Scheduled Order

If you have any additional questions or can’t quite figure out a solution, do not hesitate to reach out at hello@directcbdonline.com or use our contact form

Direct CBD Online is your one-stop shop for all things CBD!


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