Refund Policy

Complete terms of purchase are provided at checkout. By agreeing to the terms and conditions you agree that you understand that the products purchased, whether consumable or topical, contain cannabinoids from hemp oil. As these products have not been evaluated by the FDA, we make no claims as to any benefits from our products. If you decide to purchase the products we distribute, you do so based upon your own opinions as to any benefits these products may provide. All unopened products carry a 30-day guarantee. If you are not satisfied with any of these products, we will provide a 40% off coupon towards another product on our store, as not all products are the same. Since we are not the manufacturer of the products we sell, we cannot offer a manufacturer’s money-back guarantee. If we receive an unopened returned product within 30 days, we will issue a full refund.

Shipping Insurance purchased at the time of the order protects against lost, misdelivered, stolen or damaged packages. All shipping/fulfillment issues must be reported to us within 3 days of receipt of the package. If no shipping insurance is purchased and a shipping claim is made, Direct CBD Online reserves the right to deny your claim.

Your acceptance of the terms of purchase means you agree to and understand the refund policy.